Any error regarding a size, item, delivery address, or pickup point must be reported to us within 24 hours of receiving your confirmation email, at sav@amenolia.com. If your order is being prepared, we unfortunately can no longer intervene.

Your order is prepared within 1 to 3 days (the timeframe may be extended during new collection launches and sale/clearance periods). Colissimo delivery then takes 2 to 3 days in mainland France and Corsica.

France :

€5.90 to a pickup point / €7.90 for home delivery

Belgium, Luxembourg :

€7.90 to a pickup point / €9.90 for home delivery

Netherlands :

€9.90 to a pickup point / €12.90 for home delivery

Denmark, Sweden:

€14.90 to a pickup point / €16.90 for home delivery

Germany, Austria, Spain, Ireland, Italy, Portugal, Romania, Slovakia:

€16.90 for home delivery

Switzerland:

€10.90 for home delivery

You have 14 days from the day after delivery to let us know that you wish to return your order.

Refuse the package, or accept it while noting precise and detailed reservations on the delivery note. Then, confirm these reservations with the carrier by registered mail within 3 days, and notify us at sav@amenolia.com with photos.

1. Log in to your customer account and go to the "My orders" section
2. Select the order in question
3. Click "Return items"
4. Choose the item or items you wish to return and confirm

Yes. Return shipping costs remain the responsibility of the customer, and we do not provide a prepaid label unless there was a picking error or the item was defective.

Start by checking your mailbox, your building entrance, and with your neighbors, as delivery drivers sometimes leave the package in a safe place. Also check your delivery notice. If you do not find your package within 48 hours, contact us at sav@amenolia.com with your order number: we will open a claim with the carrier.

To secure your future deliveries, we recommend choosing the signature required option or pickup at a collection point.

First, check your spam and junk folders. If you don't find anything, write to us at sav@amenolia.com specifying the name and email address used when placing the order.

Our items are produced in limited quantities. On the out-of-stock product page, click "Get a restock alert": you will be automatically notified by email if it comes back in stock.

Some items are offered before they are in stock, in which case this information is provided on the product page. Please note: if your order contains a pre-order item, the entire order will be shipped once this item is received.