Any error regarding the price, delivery address, or pickup point must be reported to us at sav@amenolia.com within 24 hours and/or before the order is processed. After this period, your order will be prepared for shipment and we will no longer be able to intervene.

No, you can place an order as a guest. However, creating an account allows you to track your orders, manage your returns on your own, and earn loyalty points.

First, check your spam and junk folders. If you don't find anything, write to us at sav@amenolia.com, specifying the name and email address used when placing the order.

Our items are produced in limited quantities. On the sold-out product page, click "Receive an availability alert": you will be automatically notified by email if it is restocked.

Some items are offered before they are in stock, and this information is provided on the product page. Please note: if your order contains a pre-order item, the entire order will be shipped once that item arrives. To receive the rest of your order sooner, please place two separate orders.

Your order will be prepared within 1 to 3 days (this may take up to 5 days during new collection launches and clearance periods). Colissimo delivery then takes 48 to 72 hours in mainland France and Corsica.

Orders are prepared Monday to Friday, from 9 a.m. to 5 p.m., excluding public holidays.

Mainland France and Corsica:

Pickup point €5.90
Home delivery without signature €7.90
Home delivery with signature €8.90

Free delivery to a pickup point in mainland France on orders over €120.

Belgium, Luxembourg:

€7.90 pickup point / €9.90 home delivery / €10.90 with signature - free on orders over €150

Netherlands:

€9.90 pickup point / €12.90 home delivery

Denmark, Sweden:

€14.90 pickup point / €16.90 home delivery

Germany, Austria, Spain, Ireland, Italy, Portugal, Romania, Slovakia:

€16.90 home delivery

Switzerland:

€10.90 home delivery / €12.90 with signature

A Colissimo tracking number is sent to you by email as soon as your order has been shipped. You can also check the status of your order from your customer account under the "My orders" section.

First, check your mailbox, your building's entrance, and with your neighbors: delivery drivers sometimes leave the package in a safe place. Also check if a delivery notice has been left.

If you still haven't found it after 48 hours, write to us at sav@amenolia.com with your order number. We will open a claim with the carrier.

For your future orders, we recommend the signature-required option or pickup at a collection point, which guarantee hand delivery.

Packages not collected within the allotted timeframe are automatically returned to us by the carrier.

As soon as we receive the package at our premises, we will refund your order, including the original shipping costs, to the payment method used. Only €5 will be deducted, corresponding to the redelivery fees charged by the carrier.

No replacement is sent automatically: if you still want your items, you will need to place a new order, subject to stock availability.

Monitor your order tracking to avoid this situation, as pickup points only hold packages for a limited time.

Refusal is only justified in one case: the package is visibly damaged or has been opened. In this case, refuse it from the delivery driver and notify us immediately at sav@amenolia.com with your order number and, if possible, photos. We will take full responsibility for the situation: resending the same item or issuing a full refund, at no cost to you.

If the package is in good condition, do not refuse it. A refusal without a valid reason is treated as an uncollected package: we will refund you upon receipt, including shipping costs, minus €5 in redelivery fees.

If you have simply changed your mind, accept the package and then exercise your right of withdrawal within 14 days from your customer account. It is simpler and gives you control over the return.

Refuse the package, or accept it while noting precise and detailed reservations on the delivery note. Confirm these reservations with the carrier by registered letter within 3 days, and notify us at sav@amenolia.com with photos.

Without reservations made at delivery, the origin of the damage can no longer be established and no carrier claim can be opened.

You have 14 days from the day after delivery to let us know that you wish to return your order.

Yes, return shipping costs remain your responsibility, and we do not provide a prepaid label.

Exception: in the event of a picking error on our part or a defective item, we will cover the full cost of the return and send you a free label.

1. Log in to your customer account and go to the "My Orders" section
2. Select the order in question
3. Click "Return Items"
4. Choose the item or items you wish to return, then confirm

You will receive a confirmation email with instructions—please check your spam folder. If the online process does not work, write to us at sav@amenolia.com with your name, order number, and the items concerned.

We do not offer direct exchanges. Return the item for a refund and place a new order in the size you want. This is also the fastest way to secure your size before it sells out.

You can try on your item as you would in a fitting room. To be accepted, it must be returned:

• unworn, unwashed, and undamaged
• with all tags attached
• free from any marks or odors (makeup, perfume, tobacco, deodorant, pet hair)
• for shoes: with the soles completely intact — try them on on a rug or a clean surface
• with its protective accessories (dust bag, cover). An incomplete return will result in a partial refund, with the value of the accessory deducted.

If these conditions are not met, the return may be refused and our customer service team will contact you to arrange for the item to be sent back to us at your expense.

For hygiene reasons, earrings, tights, bodysuits and body mists cannot be returned or exchanged.

Within 14 days of receiving your return at our premises, via the payment method used for the order.

For PayPal payments, please allow an additional 5 to 10 days due to PayPal processing times.

For Scalapay payments, the refund is processed directly by Scalapay, which applies it to your remaining installments. You do not need to take any action.

Contact us at sav@amenolia.com upon receipt, with your order number and photos or videos of the observed defect. An item returned without notification will be subject to inspection and may be shipped back to you at your expense if no defect is found.

After inspection, we will send you a prepaid return label, valid for 7 days. You can then choose between an exchange for the same item (subject to availability) or a full refund.

Credit card (Visa, Mastercard, American Express, Cartes Bancaires), PayPal, Apple Pay, Shop Pay and Scalapay for installment payments. Depending on your country: Bancontact, iDEAL, EPS and MobilePay.

All transactions are encrypted using an SSL certificate and processed by authorized payment service providers. We never have access to your bank details.

Enter your code in the designated field at checkout before confirming your order. No code can be applied retroactively to an order that has already been confirmed.

Promotional codes cannot be combined: only one code can be applied per order.

Yes, thanks to Scalapay. Select this payment method when checking out: you pay in 3 interest-free installments, the first being charged immediately and the subsequent ones automatically using the same card.

Installment payments are available for all orders. Approval depends on Scalapay, which performs an instant verification at checkout.

In the event of a return, the refund is processed directly by Scalapay and applied to your remaining installments.

For every euro spent, you earn 1 point. Your points accumulate automatically with each order, provided you are logged into your customer account at the time of purchase.

Rewards are unlocked in tiers: the higher your point balance, the greater the available benefits. Details of the tiers can be found on the loyalty page.

Your points are valid for 1 year from the date they are earned.

When you reach a tier, you can convert your points into a reward from your customer account: a discount code will then be generated. Simply enter it in the designated field at checkout or during payment before confirming your order.

Like any promotional code, it cannot be combined with another code and cannot be applied after the order has been confirmed.

Our gift cards are available in amounts of €30, €50, €70, €100, €150, and €200. They are sent by email with a unique code to be entered at checkout. Any unused balance can be used for a future order.

Validity period: one year