Exercising your right of withdrawal

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In accordance with Articles L221-18 et seq. of the French Consumer Code, you have a period of 14 days from the delivery of your order to exercise your right of withdrawal, without having to justify your decision or incur any penalty. The right of withdrawal applies fully during private sales, clearance sales, promotions, and seasonal sales.

How to make a return?

You can exercise your right of withdrawal and return an item that does not suit you at your own expense in two ways:

  • Click the button below “Start the return process” and you will be able to start the return process by selecting the relevant order. A button to start your return is available on the order page.
  • By email (if you cannot access your AMENOLIA account): by notifying us of your intention to withdraw at the address sav@amenolia.com

You have 14 days after receiving your order to withdraw and return your package to us. After this period, the return can no longer be accepted.

Return shipping costs remain at your expense; we do not provide any return labels.

Start the return process

Log in to access your orders and track the status of your request. Once your request has been submitted, you will receive a confirmation email acknowledging receipt of your cancellation, along with instructions on how to return your item(s) to us. (Please check your spam folder if you do not receive any emails.)

Return conditions

Returns must be sent via Colissimo for France, bpost for Belgium, and via a national postal service for other European Union countries.

Your return must meet the following conditions:

  • It must be free from any traces, pet hair, or odors (makeup, cigarette smoke, perfume, perspiration, deodorant, etc.).
  • It must not have been worn, used, washed, or damaged, and must show no signs of soiling.
  • The item must retain all its attached labels.
  • For shoes, the sole must be perfectly intact, with no signs of wear (try them on over a rug or a smooth surface; any marked sole, even slightly, will result in a refusal).

Out of respect for our teams, items must be returned in good condition and folded in packaging that is resistant to impact and moisture.

Some of our products are delivered with a protective pouch, which is considered an inseparable accessory and product protection. In the event of an incomplete return (for example, a bag without its pouch), the refund can only be partial: the value of the pouch will be deducted from the refunded amount.

Items not eligible for return

(Article L. 221-28 of the Consumer Code)

  • Earrings
  • Tights
  • Bodysuits
  • Perfumes and mists
  • Mystery boxes
  • Hair clips

Liability and refund

The consumer is responsible for the products they return and their condition at the time of their receipt at our premises.

The processing and refund of your return will be carried out within 14 days of receipt of the returned products, subject to compliance with the conditions set out above.

The time it takes for the refund to appear in your bank account is generally 5 to 10 business days for a standard refund and 10 to 15 business days for a refund via PayPal.

For payments made with Scalapay, the refund is directly applied to your monthly installments. The remaining installments will be automatically adjusted according to the refunded amount.

In the event of non-compliance with these conditions

The return may be refused. In this case, our customer service team will contact you to offer the payment of a new label to retrieve your package.